Rosewood Medical Center
712
Hospital Drive
Omaha,
Nebraska 68183
(692)
555-0141
February
15, 2008
Patients
of Rosewood Medical Center
ICU
Department, Sixth Floor
Rosewood
Medical Center
712
Hospital Drive
Omaha,
Nebraska 68183
Dear
Patients,
My
deepest condolences go out to you. I am informing you of an unfortunate
accident that has occurred recently.
The
initial blood samples that you gave us are no longer valid. On February 13,
2008; there was an accident in which the blood samples we obtained spilled
over. The samples were destroyed and therefore are no longer accessible. The mishap
was a result of poor procedure in which a technician left the sample cart
unattended, and the cart tipped over spilling the samples on the floor. The
hazardous team has cleaned up the accident. We can guarantee you are safe from
any hazardous materials, and there is no need to worry about the cleanliness of
the hospital.
We
have reviewed the ones at fault, and are currently in the process of
disciplinary action. We apologize for this inconvenience and promise this is an
isolated incident. To insure this does not happen again, we have prepared new
safety procedures. These new safety procedures are extremely detailed and will
allow the blood samples to travel from lab to lab without any disruption. As
well as this, the technicians are being trained extensively to handle the blood
samples on the cart with extreme care. We have designed new routes for the blood
samples to be transported on. These new routes will avoid cracks, bumps, and
areas with high traffic levels in the hospital. This was a very unfortunate
event, and we want to be sure that it does not happen again.
Since
all of the blood samples have been destroyed in the accident, I regret to
inform you that we will need to draw a new blood sample from you. I am
tremendously regretful for this situation. The last thing we want to do here at
Rosewood Medical Center is inconvenience any of our patients. Since this
incident is, one hundred percent by fault by the staff, I can assure you that
these new samples will not be added to your hospital bill. They will simply
replace the old samples and there will be no added costs.
The
new samples will be taken at a time that is best with you. I am asking that you
clarify with your allotted nurse, and or doctor, a time in which you will be
the most available for this blood drawing. The drawings will need to be taken
in the next week, to ensure that all patients are given their blood readings in
a reasonable time. So it is very important that you talk to your nurse or
doctor as soon as can.
Our
hospital values all of its patients and their feedback. If you have any
questions, comments, or problems; please feel free to contact me whenever you
want. You can reach me by phone at (339) 555-8979, ext. 541, or you may e-mail
me at georgej@rosewoodmed.org. Again I am extremely sorry for this
inconvenience, and I thank you for taking the time to read this important but
unfortunate letter.
Sincerely,
George Jones
George
Jones
CEO
Rosewood
Medical Center
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